Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pko99.ph ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you" or "player") who access or use the pko99.ph website, mobile platform, and all associated services (collectively, the "Platform").

pko99.ph operates as an online gaming and casino platform serving players in the Philippines. As a platform that handles financial transactions and identity verification, we take our data protection obligations seriously. We process personal data only for legitimate, specified purposes and in accordance with applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

Please read this Policy carefully. If you have questions about how pko99.ph handles your personal data, you may contact our Data Protection Officer using the details provided in Section 13 of this Policy.

2. Personal Data We Collect

pko99.ph collects the following categories of personal data from players:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Copies of valid Philippine government-issued identification documents (e.g., Passport, Driver's License, UMID, SSS ID, PhilHealth ID, Voter's ID)

2.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (province, city, barangay, ZIP code)

2.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, Metrobank, or other approved Philippine banks
• Transaction history, including deposits, withdrawals, and wager records

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Cookies and similar tracking technologies (see Section 9)

2.5 Gaming Activity Data

• Game history, bet amounts, and outcomes
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.6 Communications Data

• Records of your communications with pko99.ph customer support
• Feedback, complaints, and survey responses

3. How We Collect Your Data

pko99.ph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention partners, and regulatory authorities where legally required.
• Publicly available sources: Information from public records or databases used for fraud prevention and regulatory compliance purposes.

4. Purpose of Processing Your Data

pko99.ph processes your personal data for the following specific purposes:

5. Legal Basis for Processing

pko99.ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the pko99.ph Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

pko99.ph does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to verify your identity and prevent fraud.
• Technology and infrastructure providers: Cloud hosting, platform software, and IT security providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission (NPC) and relevant gaming regulatory bodies, where disclosure is required by law.
• Law enforcement: Where required by a valid court order, subpoena, or other legal process under Philippine law.

All third-party service providers engaged by pko99.ph are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

7. Data Retention

pko99.ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming activity data: Retained for three (3) years from the date of the activity, unless a longer period is required for regulatory or legal purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for record-keeping purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

pko99.ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the pko99.ph Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• 24/7 security monitoring for suspicious activity, unauthorized access attempts, and data breaches
• Multi-factor authentication requirements for administrative access to systems containing personal data

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pko99.ph will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

9. Cookies & Tracking Technologies

pko99.ph uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content based on your gaming activity and preferences. Used only with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pko99.ph Platform. Withdrawing consent for non-essential cookies will not affect the lawfulness of processing carried out prior to withdrawal.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pko99.ph:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as described in this Policy.
• Right of access: You may request a copy of the personal data pko99.ph holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days, in accordance with NPC guidelines.

11. Minors & Age Restriction

pko99.ph strictly prohibits access to and use of the Platform by any person under the age of 21 years, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under 21 years of age.

If you are a parent or guardian and believe that a minor has provided personal data to pko99.ph or accessed the Platform without authorization, please contact us immediately using the details in Section 13. We will promptly investigate and, where confirmed, delete the relevant data and close the account.

pko99.ph employs age verification procedures during registration and KYC to enforce this restriction. Any account found to belong to a person under 21 will be immediately suspended and all associated funds forfeited.

12. Changes to This Privacy Policy

pko99.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the pko99.ph Platform following the effective date of any revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by pko99.ph, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the pko99.ph Platform
• Response Time: Within 30 days of receiving a verified request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.